iTrace - When you need to find it... iTrace it!

FAQ

After receiving my iTrace Tacker Device (iTD) do I have to charge the battery?
How do I locate the iTD?
Now that I have located my iTD, how do I start tracking?
How do I start to retrieve location and tracking history?
What if I get same location and time stamp always and I can't locate my iTD?
Which internet browser should I use to locate my iTD's?
What do I do to avoid uninterrupted tracking of my iTD?
What do I do if my iTD is inoperable?
What is the difference between the "Refresh" function and the "Update Map" function?
What determines how my monthly plan of locates gets used up with each billing cycle?
When I attempt to locate my iTD and I get an "operation failed" , does that count as a locate?

After receiving my iTrace Tacker Device (iTD) do I have to charge the battery?
Yes. Charge the battery by using the wall charger provided. Insert the battery into the iTD and connect the wall charger. Fully charge the battery continuously for 4 hours.

How do I locate the iTD?
From the iTrace website "Welcome page" click on the "Login" tab located on the left side of the page. Then type in your login ID(including account name and user name if applicable) and password. Click on the "Login" tab. Now you are in "Member Area" and you can retrieve all information about your registered iTD's. Click on the "Map" tab. From drop down menu front of "Device" choose your desired iTD (if you have many)and choose desired date from calendars in left side of screen. Click on "Update Map". Now you are done! Your iTD location will show on middle of map with a red balloon.

Now I have located my iTD, how do I start tracking?
Actually you don't need to do something!! Just click on "Update Map" to get new location update form iTrace servers. To choose duration of time you want to track the iTD and how frequent you want to have the iTD located, use your instruction manual that you have received with your iTD to set duration and frequent by SMS. Once you have chosen the duration and frequency for tracking the iTD will send location to iTrace servers.

For covert vehicle tracking place the iTD inside the magnet mounted plastic case and snap it closed by engaging the latch securely. After you have deployed the iTD covertly follow the same procedure as indicated above for tracking the iTD.

How do I start to retrieve location and tracking history?
On the bottom center of the "Map page" there is a "Location Details" click on "toggle show" and get location history. Or for complete report go to "Reports" tab and choose desired report that match your requirment.

What if I get same location and time stamp always and I can't locate my iTD?
The most common cause for not being able to locate new position of the iTD is because the battery needs recharging. A dead battery requires a minimum of 4 hours to complete a full charge. The next potential reason is the iTD could be in a heavily impaired environment like inside a concrete building or an underground parking structure that there is no GSM reception or eighter GPS reception. The iTD is designed to search for and communicate with multiple GSM cell towers and GPS. In an outdoor unimpaired environment with sufficient battery life and at least one GSM cell tower to communicate with the iTD can be located as it is designed to do.
iTrace recommends that you try to locate the iTD by clicking on the "Update Map" tab a second time after a while. If you are still having difficulty locating your iTD and you know the battery has a good charge then oftentimes the iTD can be located when it leaves the heavily impaired environment and is able to communicate with the nearest GSM cell towers and GPS.

Which internet browser should I use to locate my devices?
For best results iTrace recommends Internet Explorer.

What do I do to avoid uninterrupted tracking of my iTD?
iTrace recommends that you set your computer power settings to "never" go to hibernate. This can be achieved by clicking on your start button on the bottom left of your monitor screen. Then click on "control panel" tab. Click on the "display" tab. Click on the "screen saver" tab. Click on the "power" tab. We recommend you set all the settings to "never". This will ensure that you're tracking duration will not be interrupted.

What do I do if my iTD is inoperable?
iTrace has a written policy for resolving the problem of inoperable devices. Contact your distributor for instructions on how to proceed. If you have purchased your iTD from iTrace please contact Customer Care Technical Support at www.itrace.us

What is the difference between the "Refresh" function and the "Updat Map" function?
To first locate your iTD after logging onto your account, you must click on the "Update Map" tab. Once you have located your iTD device one time and you want to locate your iTD again to determine if the iTD is in motion, you may click on the "Update Map" or eighter "Refresh" tab. The difference between the two functions is when you click on the "Update Map" function the map will remain in view but "Refresh" will disappear map from view for a few seconds.

What determines how my monthly plan of locates gets used up with each billing cycle?
Each new locate received from iTD while in tracking mode will count towards the total locates used in a billing cycle.

When I attempt to locate my iTD and I get an "operation failed" , does that count as a locate?
No. Only successful locates marked by a balloon are counted towards your monthly plan of total locates.



		FAQ After receiving my iTrace Tacker Device (iTD) do I have to charge the battery? How do I locate the iTD? Now that I have located my iTD, how do I start tracking? How do I start to retrieve location and tracking history? What if I get same location and time stamp always and I can't locate my iTD? Which internet browser should I use to locate my iTD's? What do I do to avoid uninterrupted tracking of my iTD? What do I do if my iTD is inoperable? What is the difference between the "Refresh" function and the "Update Map" function? What determines how my monthly plan of locates gets used up with each billing cycle? When I attempt to locate my iTD and I get an "operation failed" , does that count as a locate? After receiving my iTrace Tacker Device (iTD) do I have to charge the battery? Yes. Charge the battery by using the wall charger provided. Insert the battery into the iTD and connect the wall charger. Fully charge the battery continuously for 4 hours. How do I locate the iTD? From the iTrace website "Welcome page" click on the "Login" tab located on the left side of the page. Then type in your login ID(including account name and user name if applicable) and password. Click on the "Login" tab. Now you are in "Member Area" and you can retrieve all information about your registered iTD's. Click on the "Map" tab. From drop down menu front of "Device" choose your desired iTD (if you have many)and choose desired date from calendars in left side of screen. Click on "Update Map". Now you are done! Your iTD location will show on middle of map with a red balloon. Now I have located my iTD, how do I start tracking? Actually you don't need to do something!! Just click on "Update Map" to get new location update form iTrace servers. To choose duration of time you want to track the iTD and how frequent you want to have the iTD located, use your instruction manual that you have received with your iTD to set duration and frequent by SMS. Once you have chosen the duration and frequency for tracking the iTD will send location to iTrace servers. For covert vehicle tracking place the iTD inside the magnet mounted plastic case and snap it closed by engaging the latch securely. After you have deployed the iTD covertly follow the same procedure as indicated above for tracking the iTD. How do I start to retrieve location and tracking history? On the bottom center of the "Map page" there is a "Location Details" click on "toggle show" and get location history. Or for complete report go to "Reports" tab and choose desired report that match your requirment. What if I get same location and time stamp always and I can't locate my iTD? The most common cause for not being able to locate new position of the iTD is because the battery needs recharging. A dead battery requires a minimum of 4 hours to complete a full charge. The next potential reason is the iTD could be in a heavily impaired environment like inside a concrete building or an underground parking structure that there is no GSM reception or eighter GPS reception. The iTD is designed to search for and communicate with multiple GSM cell towers and GPS. In an outdoor unimpaired environment with sufficient battery life and at least one GSM cell tower to communicate with the iTD can be located as it is designed to do. iTrace recommends that you try to locate the iTD by clicking on the "Update Map" tab a second time after a while. If you are still having difficulty locating your iTD and you know the battery has a good charge then oftentimes the iTD can be located when it leaves the heavily impaired environment and is able to communicate with the nearest GSM cell towers and GPS. Which internet browser should I use to locate my devices? For best results iTrace recommends Internet Explorer. What do I do to avoid uninterrupted tracking of my iTD? iTrace recommends that you set your computer power settings to "never" go to hibernate. This can be achieved by clicking on your start button on the bottom left of your monitor screen. Then click on "control panel" tab. Click on the "display" tab. Click on the "screen saver" tab. Click on the "power" tab. We recommend you set all the settings to "never". This will ensure that you're tracking duration will not be interrupted. What do I do if my iTD is inoperable? iTrace has a written policy for resolving the problem of inoperable devices. Contact your distributor for instructions on how to proceed. If you have purchased your iTD from iTrace please contact Customer Care Technical Support at www.itrace.us What is the difference between the "Refresh" function and the "Updat Map" function? To first locate your iTD after logging onto your account, you must click on the "Update Map" tab. Once you have located your iTD device one time and you want to locate your iTD again to determine if the iTD is in motion, you may click on the "Update Map" or eighter "Refresh" tab. The difference between the two functions is when you click on the "Update Map" function the map will remain in view but "Refresh" will disappear map from view for a few seconds. What determines how my monthly plan of locates gets used up with each billing cycle? Each new locate received from iTD while in tracking mode will count towards the total locates used in a billing cycle. When I attempt to locate my iTD and I get an "operation failed" , does that count as a locate? No. Only successful locates marked by a balloon are counted towards your monthly plan of total locates.